Ambassador of Customer Experience

You will be counted on help maintain an integral client relationship.  Assist in administrative functions, coordinating meetings and schedules for several key individuals, help documentation and process flow for several departments.  The Administrative Facilitator position candidate needs to have a focus on customer service internally and externally.  This is a key position to help us succeed and grow our business.

 

Location: Issaquah | Seattle Area

Qualifications

To be successful in the role you will need to demonstrate the following skills and traits:

  • Strong attention to detail and quality; with excellent organizational skills

  • Documented outstanding communication (written/verbal), with proven capabilities, including excellent interpersonal and presentation skills are essential.

  • Highly motivated, driven, professional with bias for speed/action

  • Ability to handle time-sensitive tasks, manage multiple priorities, and meet tight deadlines

  • Ability to handle confidential information discreetly

  • Ability to interact and communicate with individuals at all levels of the organization

  • Ability to develop and maintain effective relationships with the field, colleagues, subject-matter-experts, stakeholders and other relevant Allied disciplines

  • Proven customer service focus both internally and externally; effective presentation delivery; active listening and consultation skills

  • Ability to handle complex tasks with a strong sense of urgency; ability to analyze data and understand trending related to data, reports, and information.

  • Strong orientation and capability with process knowledge and process improvement in a production environment

  • Must possess and demonstrate critical thinking skills

  • Continual attention to detail in typing and proofing materials, establishing priorities and meeting deadlines.

Responsibilities

  • Providing internal and external customer service and administrative support

  • Maintaining Dropbox and server files

  • Parse survey information for site surveys

  • Maintain project information

  • Assist with project contracts and purchase orders

  • Maintaining CRM data

  • Coordinate internal and external meetings