Senior Field Service Technician

You will be counted on help maintain an integral client relationship.  Assist in troubleshooting client systems, documentation, and process flow for the service department.  The Field Service Technician position needs to have a focus on customer service internally and externally.  This is a key position to help us succeed and grow our business.

Location: Issaquah | Seattle Area

Qualifications

  • Has three or more years of experience in the AV/IT industry

  • Familiar with the products and technologies used in the AV industry including digital switching systems, audio & video conferencing, video wall technologies, display and projection systems, and audio systems 

  • Can read and understand engineered drawings including floor plans, elevations, and schematics

  • Proven experience with testing, commissioning, and troubleshooting systems

  • Advanced problem-solving skills. Able to think on your feet and present possible solutions to challenges in the field

  • Ability to setup and deploy configurations and site files for all AV devices

  • Experience with audio system setup and gain structure adjustment

  • Experience setting up and maximizing advanced video systems

  • Familiarity and experience with control program download and adjustment

  • Self-starter who can prioritize and manages time effectively to meet deadlines

  • Organized, confident and calm under pressure

  • Strong verbal and written communication skills with excellent follow through

  • Puts safety, quality and the customer above all else

  • Comfortable with Microsoft Windows and Office

  • Networking/IT experience is a big plus

  • DMC, CTS, and other industry certifications a plus

  • COVID-19 Vaccination REQUIRED

Responsibilities

  • As an integral part of our team you will be responsible for:

  • Communicating and scheduling with clients to get tasks done effectively and on-time

  • Testing/troubleshooting complex AV system and providing solutions

  • Working with manufacturers tech support team to troubleshoot system components

  • Coordinating all aspects of servicing/repairing components and managing RMAs as needed

  • Providing daily reports communicating outcomes to clients and the Tempest team

  • Updating tickets for clarity and tracking at each step in the process

  • Ensuring all DSP and control code updates are captured and stored in the proper place, and changes to the system are communicated and captured in the drawing set

  • Coordinating and conducting Preventative Maintenance Visits

  • Maintaining a clean and safe work environment at client sites and in the shop at all times

  • Ability to work independently as well as on a team

  • Work with clients demonstrating system functionality and providing end user training as needed

  • Some travel and off-hours work will be required